tplink router DSL and internet lights off

[oreo0603]

hi，my internet service suddenly stopped on yesterday night. When I checked the modem, I found all the four lights with the nbn modem were still on. However, the dsl and internet lights on the tplink router were off.And I checked on the router website, it seemed like all the dsl and ewan services were disconnected. So I was confusing since I didn’t do anything and the issue was still on till now.
So can you have a check plz
Cheers!

[Ahra_G]

Hi @oreo0603,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Ahra_G