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ultra slow connection - download is slow, upload is fine over 30mbps

Level 2

Hi Team, In relation to Ticket # xxxxxxx

I'm going to once again upload a photo of latest Test done on connection.


This is unacceptable, I'm an online gamer I stream every night between 11pm and 6am and at the moment i'm losing an audience which tunes in to my stream as well as money.


I'm paying you for a service and there clearly is an issue with your server at either Exchange Level.

There is no way that a Download speed can be under 5mbps but an Upload speed is over 25mbps. 


We have been through all the troubleshooting with Tech Support and they have also come to the conclusion that Engineers need to check this out. 





Hi @sjugrenovic ,


Welcome to the community!

We're sad to know that you're having issues with the speed of your service. We're able to locate your account using your community details and we've seen that you have been in contact with our Facebook Social Media Support Team.

This issue has been raised to our Engineering Team for investigation. Assessment may take 24-48hrs and updates will be provided by one of our Engineers via SMS or phone call.

Let us know should you require further assistance.