very low internet speed issue for 3 weeks

[ds7yune]

Hi,

my internet is practically disconnected over 3 weeks as 0.0 to 0.5 down.

I reported but there is no change. 

What should I have to do??

[BasilDV]

Hi @ds7yune,

Welcome to TPG Community!

We were able to locate your account using your community details and understand that the case is being handled by our Engineering team.

They've booked a Telstra technician visit to fix the issue and your attendance is required. They've sent you an SMS to confirm that you will be available on the said date, if not, please respond to reschedule the appointment for your convenience.

Kind regards,

BasilDV

[ds7yune]

Thanks for your reply.

A technician came to my house on 05 of April. He told that the problem is not in the house line and it is at out side line of my house after his test. 

But, the problem has not been fixed until today on 11 of April. 

Please let me know when it will be fixed.!!!

[Shane]

Hi @ds7yune
 

We apologise for the inconveniece. Based on the latest log of our Engineering Team We have identified that the issue is a Network Outage controlled by the Telstra. This unfortunately means only Telstra technicians have the authority to fix this fault.
 

Our Engineering Team chased this up with Telstra, we've seen that one of our Engineers contacted you last Tuesday, 9th of April and advised details of the case progress.
 

Let us know should you require further assistance.