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voip usage on 4G home broadband

ngaere
Level 2

hello. I am thinking of moving to the TPG 4G home wifi network from my current TPG ADSL account. I currently have a mynetfone on my system, will it work with the TPG 4G home internet?

1 REPLY 1
Shane
Moderator

Hi @ngaere,

 

Welcome to the community!

 

Thanks for raising this to us, we do not block 3rd party VoIP for utilizing the internet connection but you may want to check with your VoIP provider if there will be a conflict with the settings below. 
.
Home Wireless Broadband uses CG-NAT. Carrier-grade NAT (Network Address Translation) is a type of network that assigns services with a private IP address, instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that the following items (which depend on internal NAT) will not work on Home Wireless Broadband:

  • Port forwarding
  • Hosting web, email or file servers internally
  • Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers)
  • Remote Access (i.e. accessing your home computer or devices from another location)

 

Home Wireless Broadband is a data-only broadband service. It does not include a standard phone service.
 

Eligible existing TPG broadband customers can get an optional Virtual Phone service which allows you to:

  • Forward all incoming calls to an alternative phone number of your choosing (Standard Australian landlines/mobiles only).
  • Keep your existing phone number, should you wish to switch back to NBN, or switch to a phone service with another provider.

Note: Making calls and all other phone features will be unavailable.

If you do not port your phone number to us at the time of applying for the Home Wireless Broadband service you will not be able to apply for Virtual Phone at a later date

 

Regards,

 

 

hello. I am thinking of moving to the TPG 4G home wifi network from my current TPG ADSL account. I currently have a mynetfone on my system, will it work with the TPG 4G home internet?