I have checked that my "$1 International Calling Cap" is still active, but now I can not dial the service number 03 9912 7777 to connect to any international call. What's wrong?
Thanks for raising this to us. We'd love to help see the status of your home phone service. To better understand the situation, PM us your account details (Username/Customer ID together with the address on file).
In case you need a reference: How do I private message (PM) in the community
Hi @lidebao ,
Thanks for sending me your details. We'd like to have one of our Account Specialists contact you tomorrow to check the status of your phone service. Let us know your best contact number and preferred time.