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Hi, @Susan647.
Welcome to TPG Community!
Here's an article to guide you in activating your new SIM.
How to Activate Your TPG Mobile Sim Card
Let me know how it goes.
Hi @Susan647,
In response to your private message, you will need to log in with your TPG account number (pls see one of the email notifications) and do a password reset in case you encountered an issue logging in. Let us know how it goes.