Big Talk from my landline

[robynmhughes]

I Joined yesterday but have been unable to successfully ring international mobile number: I hear one dial tone ring then engaged signal. after multiple attempts I rang from another server and was successful. what is wrong?

[PeterW]

Hello robynmhughes,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

[robynmhughes]

Hello peter,

my username is XXXXX

name Robyn Muriel Hughes

XXXX  Ashfield. New South Wales 2131

DOB XXXXX

[Riezl]

We have edited your recent comment for security purposes.

May we know what country you're trying to call?

[robynmhughes]

I am trying to call Malawi. Before joining the staff member told me Big Talk is available to all countries including Malawi

[Riezl]

Thanks. We'd like to arrange one of our specialists to contact you for assistance. Please PM us your best contact number and most convenient time to receive a call this evening or tomorrow.

To send a PM, please refer to this link: How do I private message (PM) in the community

[robynmhughes]

Contact me on xxxxxxx before 7.30pm today or between 4pm and 9pm tomorrow ( Thursday)

[Riezl]

We'll advise our Technical Team.

[robynmhughes · Accepted solution]

Thank you. BigTalk is now working and I have been able to chat with my friend overseas. 

[Anonymous]

We're glad to know that @TPG, Vodafone and iiNet. In case you'll have queries in the future do not hesitate to create a new thread here in our community, cheers! 

Thank you. BigTalk is now working and I have been able to chat with my friend overseas.