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NBN VOIP - Disable call waiting

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Level 1

Hi,

 

How do I disable call waiting on an NBN VOIP service? I called the contact centre and was alternately told

1) That we had to turn it off on our end, then with some additional prodding and much waiting on hold

2) That it had been turned off but would take 24-48 hours to take effect.

 

After waiting a couple of days it is still active. What I'm looking for is the phone to behave like a normal phone, i.e. if I'm on the phone and someone rings they get a busy tone.

 

Reading other forum posts the solved solutions are a bit vague on what actually solved the problem. Is there something I can do on my end to disable it, or a particular phrasing I should use to make sure I"m clearly explaining what I"m asking for when I call the contact centre to avoid being told it's fixed when it isn't?

 

Cheers.

4 REPLIES 4
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Moderator

Hi @as256,

 

Welcome to TPG Community!

 

We apologise if there was misunderstanding or miscommunication from our Support team.

 

We've raised your request with our Voice network Engineers and will provide you with the updates once available.

 

Regards,

BasilDV

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Moderator

Hi @as256,

 

The Call waiting has been disabled.


Please try to test it and if you need further assistance, let us know.

 

Regards,

BasilDV

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Level 1c

Hello BasilDV,

Could you please disable Call Waiting on my Home Phone account.

I tried to disable it on the Control Panel but there is nowhere to change it.

Call Waiting should not be auto activated.

Thank you.

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Moderator

Hello 6727296,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.

In the meantime you may want to watch this link, it may help: 

https://community.tpg.com.au/t5/Home-Phone-Voice/Call-Diversion/td-p/1851
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
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