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Callers can't phone me - "congestion on the line"

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Level 1c

I live in Gulfview Heights and have discovered that people are unable to phone us because they get a message that there is "congestion on the line". Obviously I have no way of telling when this happens because I don't get the call!  Can you please fix this for me?

8 REPLIES 8
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Moderator

Hi @jackdavis42,

 

Welcome to TPG Community!

 

We'd like to check what is causing the issue and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Moderator

Thanks for providing the account details via PM, @jackdavis42. We have checked the status of your VoIP service and it shows registered and it should be working properly. Have you tried calling your home phone number using your mobile phone? Are you getting the same error message?

 

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Moderator

Thanks for your PM, @jackdavis42. We'd like to look into this further and arrange one of our senior technical specialists to contact you for assistance. Please PM us your best contact number and most convenient time to receive a call.

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Level 3

Was this resolved? What caused the "congested" message?

When I called my home phone today - same message. Phone has been out for about 3 or 4 days now.
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Moderator

Hi @MinB, we can see that your concern has been escalated to our Engineering Team and they have lodged this to Telstra who has committed to fix the issue anytime between now and 13/Feb/2020.

 

The team is closely monitoring this and the case engineer will be in touch via SMS or phone call for any additional updates.

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Level 1a

Hi @Riezl, people trying to call my line are getting the same error message. Can I please get assistance?

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Moderator

Hi @atticus,

 

Welcome to TPG Community!

 

Please PM us your TPG customer iD, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Moderator

Thanks for sending the account details via PM, @atticus. We can see that your concern has been escalated to our Engineering Team. They have lodged this to NBN Co. and the case engineer will contact you via SMS or phone call for any additional update.