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Calls out failing, can receive calls fine

Level 2

So we have two issues. 1 is that the incoming call quality is terrible. We purchased a new handset thinking it was a handset problem but it got worse so we diverted calls to a mobile until we could get it sorted. Since then we can't make any calls at all.  We just get dial tone. I tried undiverting calls it didn't fix it.  Now I have to divert calls to mobile and make calls from mobile. Anyone got any suggestions. We've tried resetting the modem and all the settings and it's still the same problem. 



Hi @fntbrewandbbq 


Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards