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Calls out failing, can receive calls fine

Level 1a

So we have two issues. 1 is that the incoming call quality is terrible. We purchased a new handset thinking it was a handset problem but it got worse so we diverted calls to a mobile until we could get it sorted. Since then we can't make any calls at all.  We just get dial tone. I tried undiverting calls it didn't fix it.  Now I have to divert calls to mobile and make calls from mobile. Anyone got any suggestions. We've tried resetting the modem and all the settings and it's still the same problem. 

 

1 REPLY 1
Moderator

Hi @fntbrewandbbq 

              

Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards