Understand we are having trouble receiving the call but can dial out.
tried phone both ports, and router reset,
don't have a spare phone to try, currently phone on port 1.
I escalated to our Engineering Team, and you will receive the update soon.
I am sorry to hear you are still experiencing issues. and I checked your old ticket,
The ticket was closed because on 27/Apr when we made a test call, she was able to receive it, and she agreed on case closer,
I am re-opening your case now , and soon you will receive a call from case Manager for further. investigations,
Please check Your PM for case number