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Can not receive Incomming calls

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Kongsak
Level 2

when tries to call the home phone land line it get the error message. can't receive incoming call. 

 

Can someone check that we are in Glebe area.

1 ACCEPTED SOLUTION

Accepted Solutions
RajenS
Moderator

Hi @Kongsak 

  It Seems your old ADSL modem is still connected, please remove if so, 

 

Thanks 
Rajen 

View solution in original post

8 REPLIES 8
RajenS
Moderator

Hi @Kongsak 

 


Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

RajenS
Moderator

Hi @Kongsak 

   Looking at your account now

Thanks 

Rajen 

RajenS
Moderator

HI @Kongsak 

 

   Is it connected to phone port 1 ? 

Thanks 

 

Kongsak
Level 2

yes it is connect to port phone 1.

we can make a phone call but can not receive incoming call.

RajenS
Moderator

Hi @Kongsak 

  It Seems your old ADSL modem is still connected, please remove if so, 

 

Thanks 
Rajen 

View solution in original post

Kongsak
Level 2

We've been change the new modem since we get NBN and the phone is still working in the moring. it just can't receive incoming call few hours ago.

How to fix this.

Kongsak
Level 2

It is working now .

 

RajenS
Moderator

hI @Kongsak 

     Great we Solved, 

Thanks 
Rajen