Change VOIP Silence Suppression Setting

[ant1000]

Hi There,

As we don't have access to the VOIP settings of the TPG provided modem/router, can you please arrange to disable the silence suppression on our device, as it is causing quality issues with an elderly user of the phone.

[Riezl]

Hi @ant1000, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this. To send a PM, please refer to this link: How do I private message (PM) in the community

[ant1000]

PM with details sent.

[Riezl · Accepted solution]

Hi, the Silence Suppression has been disabled. Are you able to test it?

[ant1000]

It seems better, but there is some buzzing.

Thanks

[Riezl]

We can arrange one of our technical specialists to contact you for further assistance. Can you provide us your best contact number and most convenient time to receive a call tomorrow?

[ant1000]

sorry didn't see your response until today.

can't get mobile coverage at the address, so the only number would be the landline number, so not sure how that will work

[Ahra_G]

Hi @ant1000, 

Let's give it a shot with the phone call. I'll organise a call back today from our Technical Team and If it doesn't work out, they can always get in touch via email instead. 

Kindly wait for the call.

-Ahra_G

[Ahra_G]

Hi @ant1000, 

We just want to check if you are still having issues with your homephone? 

[ant1000]

It's okay for moment so let's leave as it is

thank you