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Change VOIP Silence Suppression Setting

ant1000
Level 2

Hi There,

 

As we don't have access to the VOIP settings of the TPG provided modem/router, can you please arrange to disable the silence suppression on our device, as it is causing quality issues with an elderly user of the phone.

8 REPLIES 8
Riezl
Moderator

Hi @ant1000, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this. To send a PM, please refer to this link: How do I private message (PM) in the community

ant1000
Level 2

PM with details sent.

Riezl
Moderator

Hi, the Silence Suppression has been disabled. Are you able to test it?

ant1000
Level 2

It seems better, but there is some buzzing.

 

Thanks

Riezl
Moderator

We can arrange one of our technical specialists to contact you for further assistance. Can you provide us your best contact number and most convenient time to receive a call tomorrow?

ant1000
Level 2

sorry didn't see your response until today.

can't get mobile coverage at the address, so the only number would be the landline number, so not sure how that will work

Ahra_G
Moderator

Hi @ant1000

 

Let's give it a shot with the phone call. I'll organise a call back today from our Technical Team and If it doesn't work out, they can always get in touch via email instead. 

 

Kindly wait for the call.

 

 

-Ahra_G

Ahra_G
Moderator

Hi @ant1000

 

We just want to check if you are still having issues with your homephone?