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Changing registered numbers associated with VoIP with International Call Minutes

4361736
Level 2

Hi, When I signed up for TPG VoIP with International Call Minutes, I was asked to nominate 2 registered numbers that would be used to call the gateway. 

 

Is it possible to change one of the registered numbers as it is a landline number which has now been disconnected? I tried called TPG Support and no one was able to assist. I was even given a 1800 number to call, but was turned away as that 1800 was meant for internal use only.

 

Thank you!

2 REPLIES 2
Shane
Moderator

Hi @4361736 ,

 

Welcome to the community!

 

We'd love to help and check this with our Account Specialists Team to better understand the situation, please shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@4361736 wrote:

Hi, When I signed up for TPG VoIP with International Call Minutes, I was asked to nominate 2 registered numbers that would be used to call the gateway. 

 

Is it possible to change one of the registered numbers as it is a landline number which has now been disconnected? I tried called TPG Support and no one was able to assist. I was even given a 1800 number to call, but was turned away as that 1800 was meant for internal use only.

 

Thank you!


 

Angeli
Moderator

Hi @4361736,

 

Based on your account, you have an active $1 International Calling Cap, this service is still active and can still be used via the nominated phone number. We are however unable to process your request to change the nominated numbers on the account since this plan is no longer offerred to new or existing customers since 20th of March 2013. As an alternative to this plan, we have a voice add-on services that you can avail for as low as $10 per month. You may check here, https://www.tpg.com.au/forms/NBN_Brochure_2020.pdf

 

Let me know if you require further assistance.

 

Best regards,

Angeli