Dead phone line

Level 2

Hi all, right now I have a dead home phone line. I have checked on different sockets, with and without the splitter, so I think it is an external problem. The internet, however, is working fine. I have checked with Telstra and been told there's no outage at my address. What should I try next?


Hi @Nibbles55 ,


Welcome to the community!


We're sad to know that you'r ehaving issue with the connection. We're able to locate your account using community details and ran an initial test to the service. The result shows a possible line fault that may causing dropouts and phone issue.


We'd like to get your best contact number and preferred time we'll raise this to our Technical Team and confirm if a real-time testing is needed.


In case you need a reference: How do I private message (PM) in the community