Frequent ADSL Network disconection

[Anonymous]

Hi @dlstjd77,

We'll keep an eye on this case. Let us know the installation will go,

Cheers!

[dlstjd77]

Hello,

So can you restart the connection?

It will make it normal temporary

Regards

[Anonymous]

Hi @dlstjd77

We did refresh the connection to our Network however please expect that the dropout may still occur as the copper wire is not yet being replaced.

Copper wire replacement is scheduled Friday, May 10th 2019 Between 8am and 12noon.

Let us know should you require further assistance.

Cheers!

[dlstjd77]

Hi,

Somehow connection is not fixed, still really slow.. 

Can you try one more. if it's not working after that. will just leave it till installation.

Regards

[BasilDV]

Hi @dlstjd77,

As of the moment, we can't make any more changes as it will affect the service further. It may affect the service and make it unusable.

Let's wait until the installation of the new line is finished and see if it's going to improve.

Kind regards,

BasilDV

[dlstjd77]

Hello,

From today, having connection drop really badly. it's like almost every few minutes.

It seems like nothing is changed from before.

have a look on the error packet shown on the modem.

Regards

[Rica_R]

Hi @dlstjd77, 

We sincerely apologize for the trouble, and we thank you for keeping us posted about your connection status. 

We've chased this matter with our Engineers and currently on it, your experience is important to us and we will be keeping a close eye on your case and will provide you with updates where possible.

[dlstjd77]

Hello,

Do we have any update?

currently it's still disconnecting frequently.

Regards

[BasilDV]

Hi @dlstjd77,

We've reviewed the notes and learned that the previous case which was escalated to our Engineering team was closed as the service was stable. There was an agreement between you and your assigned Engineer as you've confirmed that the issue is resolved.

We've run some test within the copper line and was not able to detect any fault within the external wiring, but noise interference is evident.

We've made some adjustment within your ADSL2+ profile to lessen the noise that is interfering with your DSL connection.

Observe your connection and get back to us if the issue persists.

Kind regards,

BasilDV

[dlstjd77]

Hi,

Network speed is dropped a bit, but it's stable for 2 days now.

Regards