Welcome to TPG Community!
We have tried to locate the account using the details you have provided, but we were unable to find a match.
Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
We were still unable to locate the account using the name you have provided, @danyelle20. How about the home phone number, mobile number and email address linked to the account instead?
Please send it via PM.
Hi @danyelle20, we have edited your post and deleted your recent comment for the security of your account.
We have checked the status of your connection and it appears to be unstable. We can see a possible fault on the line causing this, but we'd like to make sure and perform further testing.
May we know if you're at home now?