Home Phone - Not able to receive calls or make them

[nguyen55]

Hi TPG

I am having an issue currently with my home phone not being able to make calls or receive them. It's been like this for over a week now, we have a weak dial tone that is choppy and we've tested different phone sets and ports around the house to confirm. I switched to TPG home phone last year, but when we were with Telstra home phone this would happen from time to time, usually after heavy rain. Could you please call a tech out to get this fixed please?

Thank you

[Riezl]

Hi @nguyen55,

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:

Troubleshooting Problems with TPG Home Phone Calls

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

In your case, NBN Co. has identified an unplanned network outage affecting the service and NBN technicians will do their best to rectify the issue a soon as possible.

Let us know should you have further queries.