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Home Phone activation

Level 2

I have installed NBN Cable Broadband. Internet is working fine. When I check my TPG account Digital Voice Status is ACTIVE. When I connect my phones to the modem I get a dial tone but calls do not go in or out when checked with my mobile. If I reconnect phones to the Telstra line it is still active. Do I need to do something else?


Hi @meronbr,


Welcome to the community!


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


If the issue is particular with the home phone, these articles may also help :

Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.







phone line takes 24-48 hours to activate