Home Phone not working

[stoney]

Hi, our modem was hit with a lightening strike last wednesday & it was replaced by TPG with a new modem on Friday afternoon. We got the internet going well with tpg help except we couldn't get the home phone going again. My wife has a nerouthophy disability with her hands ,where she can't use a mobile phone very well. I hoping someone can help, as she relies on the phone for doctors & medical help.

Thanks

[mbanh]

I've had the same thing happen a few times.

The home phone is not working, on the modem phone icon light is off, even I try to reset the modem it still doesn't work!

I had to call TPG to ask a technician for support, ended up having them reset from their system then it worked again...

Hope this helps you

[stoney]

Thanks for your help, I will ask them to fix it up at their end, this morning.

[Anonymous]

Hi @stoney,

Thanks for raising this to us, we'd love to help and take this opportunity to fix the phone issue. Please send me a Private Message with your account details (Username/Customer ID together with the address on file) so we can proceed with initial investigation.

How do I private message (PM) in the community

Regards,

Thanks for your help, I will ask them to fix it up at their end, this morning.