Home Phone

[KarenP]

Hi,
Our home phone when people call are greeted with a recorded message “invalid number”. I’ve been in touch with TPG engineers to no avail. From changing modems yada yada yada. I think we need an NBN connection box with a UNI-V Port ( UNI-V1 or UNI-V2) as we are FTTB. I only googled this myself! Should I be asking the support people if this could be correct? It’s all been extremely exasperating, time wasting and just exhausting! Three new modems later!! What are your thoughts? Our case is still ongoing after two months.
Many thanks
Karen

[BasilDV]

Hi @KarenP ,

We understand that you were able to speak with your assigned Engineer.

The issue with your home phone is still under investigation. You'll be contacted once an update is available.

With the TPG FTTB service, the NBN box is not needed as it is running through a different server and infrastructure.

Kind regards,

BasilDV