Home Phone

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wendyhowl
Level 2

H there.

I cannot make calls from my home phone.

I have been on NBN for about 4 weeks now.

I can receive them but when I try to make a call it says no service from this connection.

Please help

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @wendyhowl 

 

Welcome to the Community!

 

We were able to locate your account using your community details and learned that you've been in touch with our Support team.

You've been advised that the status of the phone is 'Unfinancial', which is why you are not able to call out.

 

If you need further assistance, please let us know.

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @wendyhowl 

 

Welcome to the Community!

 

We were able to locate your account using your community details and learned that you've been in touch with our Support team.

You've been advised that the status of the phone is 'Unfinancial', which is why you are not able to call out.

 

If you need further assistance, please let us know.

BasilDV

View solution in original post