Home phone and internet not working

[VPG33]

Hello,

Can you please help me with my parent's (who are elderly) with having their home phone and internet fixed.  It has stopped working since Monday 16 March 2020.

Thankyou.

[BasilDV]

Hi @VPG33

For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the network.

We have created this article that can guide you on How to Check for NBN Network Outage and our Service status page is updated for ADSL2+ outage.

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting , https://www.tpg.com.au/support/problems_connect_internet.php

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

BasilDV