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Home phone can't dial out sometimes

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Thanks for providing your details Stephen. 


May I also confirm the following with you : 


* What is the model of your handset? 

* Have you tried using a different phone cable?

* Do you have a spare handset or modem that you can test? 


Kind regards,


Hi Stephen, 


I have escalated your concern to our Engineering department.


They are currently assessing your case and I've made sure that they will get back to you within the day for further updates. 


Kind Regards.