Home phone not working - After receiving replacement modem Vx220-g2

[Mloc75]

Received a replacement modem for my old vr1600(constant loss of  power) , internet works fine, but phone line not working

status in modem settings mentions

Telephone service unavailable Please check your account settings or register a new number

Hooked up the old VR1600v  everything works fine, Is there a settings i need to change or is it a TPG issue to fix

[Ahra_G]

Hi @Mloc75, 

Let's have a look at the status of the homephone service. Please PM us with the homephone number or your Customer ID.

Thanks! 

Ahra_G

[4614162]

did this get resolved? I have the same issue, installed my replacement modem today, all ok except no phone  

[Shane]

Hi @4614162 

One of my colleagues responded to your Private Message please check your inbox.
 

Regards,

did this get resolved? I have the same issue, installed my replacement modem today, all ok except no phone  

[davidhunter76]

Same for me too, how to fix?

[Shane]

Hi @davidhunter76 ,

The service needs to be updated using the replacement modem/router, to proceed could you shoot us your details via PM?

How to send a PM? 

Regards,

Same for me too, how to fix?

[davidhunter76]

What details you need?

[Shane]

Send us your account details via PM.

[Shane]

We got it, David. Could you confirm your most convenient time and date? We will arrange one of our Technicians to contact you to help us update the modem details on file. 

[davidhunter76]

When is a good time?