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Home phone not working - After receiving replacement modem Vx220-g2

Mloc75
Level 2

Received a replacement modem for my old vr1600(constant loss of  power) , internet works fine, but phone line not working

status in modem settings mentions

 

Telephone service unavailable Please check your account settings or register a new number

 

Hooked up the old VR1600v  everything works fine, Is there a settings i need to change or is it a TPG issue to fix

14 REPLIES 14
Ahra_G
Moderator

Hi @Mloc75

 

Let's have a look at the status of the homephone service. Please PM us with the homephone number or your Customer ID.

 

Thanks! 

Ahra_G

4614162
Level 3

did this get resolved? I have the same issue, installed my replacement modem today, all ok except no phone Smiley Sad 

Anonymous
Not applicable

Hi @4614162 

 

One of my colleagues responded to your Private Message please check your inbox.
 

Regards,

 

did this get resolved? I have the same issue, installed my replacement modem today, all ok except no phone Smiley Sad 

 

davidhunter76
Level 2

Same for me too, how to fix?

Anonymous
Not applicable

Hi @davidhunter76 ,

 

The service needs to be updated using the replacement modem/router, to proceed could you shoot us your details via PM?

 

How to send a PM? 

 

Regards,

 

Same for me too, how to fix?

davidhunter76
Level 2
What details you need?
Anonymous
Not applicable

Send us your account details via PM.

Anonymous
Not applicable

We got it, David. Could you confirm your most convenient time and date? We will arrange one of our Technicians to contact you to help us update the modem details on file. 

davidhunter76
Level 2
When is a good time?