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Home phone not working after installing replacement modem

QuantumKnot
Level 2

Hello,

 

I got a replacement modem (TP-Link Vx420) from TPG to replace the old one that was failing.  The internet connects fine but I can't seem to connect to my home phone.  In the router page, when I click on the phone icon, it says

 

"Telephone Status: Telephone service unavailable. Please check your account settings or register a new number."

 

Do I need to activate something?

 

Thank you.

1 REPLY 1
adib_rahmang
Community Manager

Hey @QuantumKnot,

 

We'll check out what's going on with your home phone. Can you send me a DM?