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Home phone not working but wifi ok

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bones22560
Level 2
After setup my wifi works but my home phone doesn't. I have fibre cable to house. I have dial tone out and in but does not ring either way.
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @bones22560 

 

Welcome to the Ccommunity!

 

We were able to locate your account using your community details and understand that the case is being handled by our Engineers. They've advised you that the case needs further investigation and updates will be given via SMS or phone call as soon as an update becomes available.

 

Stay safe.

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @bones22560 

 

Welcome to the Ccommunity!

 

We were able to locate your account using your community details and understand that the case is being handled by our Engineers. They've advised you that the case needs further investigation and updates will be given via SMS or phone call as soon as an update becomes available.

 

Stay safe.

BasilDV

View solution in original post