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Home phone not working

atso60
Level 2

I received my TPG NBN modem 2 days ago for a new connection and got a new digital voice number allocated as well. Internet is working fine but home phone doesn't work. The phone indicator on the modem didn't come on. The phone doesn't have dial tone and when I tried to call the number, it says "the number I've called is not valid". Please help.

1 REPLY 1
BasilDV
Moderator

Hi @atso60 

 

We'd like to check on the status of your VoIP service.

 

Please send us a private message with your account details.

 

BasilDV