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Home phone not working

Level 1
My home phone has not worked since the recent NBN outages in my area, no dial tone, when you ring the phone it just says "your call could not be connected at this time".

Hi @Tjarvis82,


Welcome to TPG Community!


We have located the account using your community details. We have tried to refresh the connection here and we'll see if that will do the trick.


Please also make sure that your handset is connected to the phone 1 port of the TPG modem.


Hi @Tjarvis82, we can see that VoIP/Home Phone service is now registered and it should be working.


If you're still having issues, please let us know so we can investigate further. Thank you.