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Home phone not working

Level 1
My home phone is not working. The internet is working. The home phone can dial out but cannot receive calls. The phone has a constant dial tone in the background during calls. Please help.
2 REPLIES
Moderator

Hi @canelli,

 

Welcome to TPG Community!

 

We have located your account using your community details and we are able to check the status of your connection.

 

Our system has recorded multiple connection dropouts and we have detected a line fault which is possibly causing the issue.

 

That being said, we have escalated the issue to our Engineering Team and the case engineer will contact you as soon as the assessment is completed.

 

If you have a preferred contact number and time, please send it via private message.

 

To send a private message, please refer to this link:

How do I private message (PM) in the community - TPG Community

 

Moderator

Hi @canelli, we can see that the case engineer has been in touch and discussed the progression of the case.

 

A Telstra technician has been booked to check the line outside anytime between now and 09/Jun/2018.

 

Our Engineering Team is closely monitoring the case and will be in touch via SMS or a phone call as soon as a new update becomes available.

 

Should you require further assistance,feel free to drop us a message. Cheers!