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telephone service not working

Level 1c

I returned yesterday from a trip and connected my telephone to the archer VR1600v router supplied from you guys and I get dial tone but I cannot make calls ,and when I call my number I get a message this number is not connected.

 

Regards

Peter G

2 REPLIES
Moderator

Hi @pangreek

 

Thanks for reaching out to us.

 

I've checked your account and can see that this case is currently being handled and managed by our Engineering team. 

 

I've chased this now and they'll be providing you further updates as soon as additional information becomes available. 

 

Cheers, 

Moderator

Hi @pangreek

 

I can see that update has been made to rectify your homephone issue. 

 

Please retest and let us know should you need further assistance. 

 

Cheers,