VOIP not working

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Level 1b

The VOIP light on my NBN modem is not on, the internet is working though. The phone has an engaged type signal and when I call my home line there is a recording that this is not a valid service number. I have tried rebooting three times. 

6 REPLIES 6
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Moderator

Hi @SueT,

 

Welcome to the community!

 

I would love to help and see what happen to your VOIP service. I tried to use your community details unfortunately no match.

 

Kindly PM me your account details (Username/Customer ID or Contact number associated with the account).

 

In case you need reference. How to send a private message

 

Regards,

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Moderator

Hi @SueT,

 

Thanks for sending me your details. I would like to arrange a call from one of our Technicians tomorrow for testing purposes.

 

Kindly PM me your best contact number and preferred time.

 

Cheers!

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Moderator

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Moderator

Hi @SueT, hope you're doing fine today. 

 

We've made adjustments on your TPG NBN Voip service and it should be working now. 

 

Kindly test your TPG NBN VOIP service again, and if the issue persist, please PM us your best callback number and preferred time for callback.

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Level 1b
Thanks Thea. I am out until after 5 tonight but will check then.
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Moderator

Hi @SueT,

 

We'll wait for your message. Let us know how it will go. Cheers! Smiley Happy

 

 

Regards,