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telstra callers cant call either of my TPG NBN VOIP phones, had been working for several months, now

Level 1

telstra callers cant call either of my TPG NBN VOIP phones, had been working for several months, now they get "congested" as a recorded message....  2 business lines....

3 REPLIES
Moderator

Hi @scubanau,

 

Welcome to the community!

 

I would like to confirm if you still experience the same issue and what troubleshooting have you done so far.

 

Kindly PM me your account details (Username/Customer ID or Home phone number associated with the account).

 

In case you need a reference. How to send a Private Message

 

Regards,

Moderator

Hi @scubanau,

 

Thanks for sending me your details. I can see that your home phone issue has been raised to our Engineering Team and currently under assessment.  I don’t have any further updates differing from what has already been communicated to you. Your experience is important to us. I will make follow up on this and will provide you with updates where is possible.

 

Regards,

Moderator

Hi @scubanau,

 

I can see that the escalated home phone issue has been resolved and you have been in touched with one of our Engineers and gave you the fault resolution.

 

Let me know should you require further assistance.

 

Regards,