Home phone stopped working

[fatkona42]

Hi, I have a home phone plus nbn bundle. The internet works, but the home phone stopped working. There’s a dial tone, but I cannot receive or make calls. Please help? Thanks

[RajenS]

Hi @fatkona42 

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

[RajenS]

Hi @fatkona42 

Looking at your account now 

Thanks 

Rajen

[RajenS]

HI 

I Escalated to the engineering team, soon you will receive cal,l regard free router replacement or Tech visit 

Thanks 
Rajen