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I cannot receive landline calls from overseas

kbesemer
Level 2
I've recently switched to TPG. Since then, family in the Netherlands and in Norway are no longer able to call me. Instead, they get a noise that sounds like a fax. They're able to call other phone numbers in Australia and in other countries, just not mine. I've called TPG three times but they've told me it must be an issue with all my friends and family member's providers, so it's not TPG's problem. Has anyone else experienced this and found a solution?
1 REPLY 1
Angeli
Moderator

Hi @kbesemer

 

We're sorry that you are still not able to receive calls from these countries. Kindly confirm if from Netherlands and Norway, they are dialing, 00 + 61 + area code + telephone number when they contact your landline number. 

 

Regards, 

Angeli