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IP Phone - Incorrect Time Displayed

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Level 3

Have previously been with TPG on ADSL2+ with IP Phone - during that period the time on the IP phone was correctly displayed.

 

Recently moved to TPG NBN with IP phone - NBN connection was quick, the IP Phone connected a day later.

Have noticed that for some reason the IP Phone time is incorrect (one hour earlier than correct time - and we are currently in Daylight Savings period here). Have tried to manually set the correct time on the phone but it keeps reverting back to the incorrect time.

 

Have tried notifying TPG but am wondering whether anyone here has a solution?

3 REPLIES 3
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Moderator

Hi @Bilby,

 

Welcome to the community!
 

What type of NBN service do you have? If its an NBN FTTN, FTTC, HFC which the IP phone/Home phone requires to connect directly to the modem/router, it receives the Time Setup on the modem/router itself. We recommend to update the modem/router's time or set it to Daylight Saving Time.
 

Let us know how it will go.

 

Cheers!

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Level 1c

I have exactly the same problem with my TPG land line NBN phone.

I suspect it is a problem for TPG to fix.

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Moderator

Hi @michael1

 

Did you set the DST on the 'Time settings' of your modem/router?

If not, please access the modem/router interface, then go to 'Advanced tab' > 'System tools' > 'Time settings'.

 

You may check this article that will guide you on how to access the modem/router interface.

 

Let us know how it goes.