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Incoming and Outgoing calls failing

Level 2

I am using a standard TPG supplied Archer VR1600v modem on the NBN. The voice line for incoming and outgoing calls has recently stopped. I have rebooted the modem and it seems to work for a few minutes then stops.


Logging on to my account it seems all is OK.(ie.

But logging on to the web interface for the Tp-Link modem under Voice shows this error:

Telephone Status: Telephone service unavailable. Please check your account settings or register a new number.


Can you tell me what is wrong here?




Hi @myrnacalmo ,


Thanks for raising this to us. We'd love to help and get to the bottom of this, we're able to locate the account using your community details. To ensure we have the correct account please shoot me a private message with your account details (Username/Customer ID) together with the address on file, also include your best contact number and preferred time. We'll have one of our Technicians contact you for real-time test and investigations.


How do I private message (PM) in the community