TPG Community

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Incoming calls from America

Level 1a
Can’t be received. Number not in use message. Calls from elsewhere all okay.
3 REPLIES 3
Moderator

Hi @davet1 ,

 

Welcome to the community!

 

Thanks for raising this to us. We're able to locate the account using your community details, we'd like to arrange a call from one of our Technicians to do further investigaiton and real-time testing.

 

Please PM us your best contact number and preferred time.

 

How do I private message (PM) in the community

 

Regards,

Moderator

Hi @davet1 ,

 

Thanks for sending me your details. We arranged our Technicians to contact you, expect a call within 30mins to 1hr from now.

 

Make sure to keep your mobile available for the incoming call and let us know how it will go.

 

Cheers!

Moderator

Hi @davet1,

 

We've seen that you have been in contact with one of our Technicians and check the status of your home phone. It shows no issue within TPG's Network, you may need to raise this to the caller's service provider.

 

Let us know should you require further assistance.

 

Cheers!