Incoming landline calls only

[Brissy_Matt]

I have been able to recieve calls on my landline with no issue. But when I try to make a call to any landline or mobile I get a busy tone.

[BasilDV]

Hi @Brissy_Matt 

Welcome to the Community!

We were able to locate your account using your community details and learned that you don't have enough balance to make an outgoing call.

You may need to top-up or apply for an add-on in order to make an outgoing call.

You may check this article for more information: Your Home Phone Optional Prepaid Balance

Let me know if you need further assistance.

BasilDV