Incomplete home phone bundle installation

[mkhchiu1]

I got my NBN modem a few weeks now. Since then, I have contacted your technical support, including mataav@tpg.com.au, for a few times as the home phone does not work. A couple of weeks ago, your technical support, including maXXXX@tpg.com.au, sent me an email, saying that the NBN and home phone bundle installation was completed. I replied to your technical support, including maXXXX@tpg.com.au, that the phone did not work. However, I have received no response.

[Ahra_G]

Hi @mkhchiu1, 

For NBN services, the homephone relies on your internet service therefore should work at the same time as long as your service is active. 

Let's have a look at the homephone if it's been provisioned. Please send us a private message and we'll up your account. 

-Ahra_G