Hi @esraelmaru,
Welcome to the community!
We're sad to know that you're having issues with the service, we're able to locate the account using the given details and we've seen that the issue affecting the service is now under assessment by our Engineering Team. It may take 24-48hrs expect an updates via SMS or Phone call when it becomes available. We apologise for any inconvenience.
Regards,
Hi,
My connection has started dropping out regularly during the day (over the last few days) and lasts for hours. My home is not working as well.
I've checked both TPG and NBN status pages for my location and there are no reported issues.
My TPG NBN Account [User ID: xxxxxxx]
I lost my work day the whole day.
Appreciate your urgent attention.
