Issue with trying to call 13 numbers on home phone

[kendells]

 I can make calls to all numbers EXCEPT for those beginning with 13. I receive a long beep everytime I make a call to a 13 number - including TPG's own customer support number.

This is still occurring as of five minutes ago.

For reference, the following post in your own forums is from another person who had the same problem I am experiencing and had it resolved:

https://community.tpg.com.au/t5/Home-Phone-Voice/13-numbers-from-landline/m-p/40255#M5668

I request that this issue be looked into

[Anonymous]

Hi @kendells,

Welcome the community!

We are sad to know that you're having issues making call to 13/1300 numbers. Please send us your account details (Username/Customer ID) to better understand the situation.

We'd like to set your expectation that charges for 13/1300 number calls will be charged at Listed TPG rates on a 'pay as you go' basis and deducted from your prepaid balance.

For reference: 

How do I private message (PM) in the community

Regards,

 I can make calls to all numbers EXCEPT for those beginning with 13. I receive a long beep everytime I make a call to a 13 number - including TPG's own customer support number.

This is still occurring as of five minutes ago.

For reference, the following post in your own forums is from another person who had the same problem I am experiencing and had it resolved:

https://community.tpg.com.au/t5/Home-Phone-Voice/13-numbers-from-landline/m-p/40255#M5668

I request that this issue be looked into

[stevo_g]

Looks like a common problem. Can you assist me with this as well. And perhaps set this up as a default for  affected customers.

[Anonymous]

Hi @stevo_g,

Send me your account details (Username/Customer ID) together with the address on file, I will arrange one of our Account Specialists to contact you to check the reason why the outgoing calls to 13 numbers are not working.

For reference: 

How do I private message (PM) in the community

Regards,

Looks like a common problem. Can you assist me with this as well. And perhaps set this up as a default for  affected customers.

[stevo_g]

Hi Shane, clicking on your name takes me to the 'about'  page: https://community.tpg.com.au/t5/user/viewprofilepage/user-id/474.

Are you able to assist with PMing you?

[Anonymous]

Hi @stevo_g, please send me a private message instead. Please PM your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

We will wait for your PM. Thank you.