Get online support
Hi @michellelfries,
We recommend having a read of these community articles, which may help with your concern:
I've managed to locate your account using your Community details and have detected no line fault that can affect the homephone service. I have also detected that your internet is working in which the homephone relies on for it to work.
A call back has been arranged today from a member of our Call back team for further assistance.
Regards,
Ahra_G