Landline

michellelfries
Level 2
I have nbn with landline, there is a dial tone, but every time a call is made there is an engaged signal, even if i try calling my own mobile ...I have tried different handsets and both 1 and 2 landline ports
1 REPLY 1
Ahra_G
Moderator

Hi @michellelfries

 

We recommend having a read of these community articles, which may help with your concern:

 

I've managed to locate your account using your Community details and have detected no line fault that can affect the homephone service. I have also detected that your internet is working in which the homephone relies on for it to work. 

 

A call back has been arranged today from a member of our Call back team for further assistance. 

 

Regards,

Ahra_G