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Issues making some home landline calls

Level 1c
Having issues making calls to particular home landline numbers. I can recieve calls from these numbers but get an engaged tone every time i dial these particular numbers.
Help please as the number in question that I can't get through is my son and i am dependant on him.
His phone can recieve calls from other people just not me.

Hello emiliamariani,
Thank you for being a part of the TPG Community.
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