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Land line not receiving

Level 2

We can make outgoing calls from our landline, but incoming calls are diverted to the local Bendigo Bank!? 

Incoming calls do not register on the fixed phone at all.

I have called TPG and spoken to the service reps a few times. They cannot see any problem with our phone and no diversions are activated. We have had our VOI phone service with TPG for 3 - 4 years and have not had any problem. We only realised we were not receiving calls when we noticed the phone had been very quiet for a couple of weeks.

It appears our home phone number has been reassigned to Bendigo Bank.


Hi @peterw1


We'd like to have a better understanding of the situation and see what we can do to resolve this.


Shoot me a PM with your TPG username or customer ID number.