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Let's get to the bottom of this. We'd like to confirm if you have performed a soft-reset/reboot to the modem/router, this issue issue happens when the modem/router's session execeed for months.
To better understand the issue affecting the service, send us your account details (Username/Customer ID together wtih the address on file).
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Regards,
Been connected to TPG for about twelve months, home phone has developed a problem. Out going calls are working fine. Incoming calls are not connecting to our phone callers say they get a constant engaged signal.
All the equipment seem fine and all the lights that are supposed to be on are on and not flashing. I’ve tried a new phone but that has the same problem. Can this be fixed.
