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Landline faulty How to log a fault request

Level 2

My landline associated with the NBN is faulty.   TPG voice-over says "this no. doesn't exist" when a caller rings it.  And when attempting a call outbound one gets a repeating echo when the other party answers.


Is there an online service where i can type in the fault.   Ringing in to report is frustratingly long waiting.


Hi @AaLF 


Thanks for raising this to our attention and we apologise for the inconvenience.

We tried to search for your account using your community details to no avail.


We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.