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Landline not working after connecting to NBN

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Level 1b

We've just connected to nbn and the internet is working fine but our landline appears to have stop working. We can't make calls from it and it doesn't receive incoming calls either. 

 

We've tried connecting it to both the phone 1 and phone 2 ports on the modem but neither works. The light doesn't turn on on the modem. 

2 REPLIES 2
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Level 1b

issue resolved

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Moderator

Hi @letiendung2016

 

Welcome to the Community! 

 

We're sorry to learn that you had encountered issues with the service but we're glad that it's sorted now.  

 

Should you require further assistance, you may reach out to us again here or you may check out our self-help options located here: http://tpg.com.au/support

 

 

Cheers!